Our Solutions

Service & Support

Our Team

With one of Townsville’s largest fleet of technicians, and a program of continuous learning and improvement, you can rest assured that Delta has you covered!

Installation and Training

Our dedicated installation specialist will be your guide as your transition to one of our copiers. You’ll be in safe hands as you’re guided through on-site training for your staff, with as many additional training sessions you want provided free of charge!

Proactive Preventive Maintenance

Our devices are monitored 24/7 using embedded (and third party) apps, allowing us to see when consumables are running low and what’s happening, so we can get the correct parts ready, fast!

Response Time

Delta’s Response Time KPI is 4 business hours, but we pride ourselves on consistently smashing that KPI to frequently reach you in as little as 2 hours. Your business is important, and we know that often you rely on your equipment to keep you going.

Printers & Copiers

What do you get?

Remote Monitoring and Support

Using the latest embedded (i.e. on board the device) and third party apps, Delta will monitor your device and we’ll ensure that your replacement toners are on their way before they run out. We can also check the device to see what’s going on, so our techs can have the parts ready to come out with them when required.

Mobile Printing and Cloud Connectivity

The modern workplace has less bricks and mortar than ever before. Your staff might be in and out of the office, or travel around. Our devices are fully mobile print compliant, using either Apple’s Airprint or their own mobile apps to give you more complete mobile print features.

Security and Compliance

Our devices are built with your security in mind. Encrypted on-board hard drives keep your information safe from prying eyes, and with devices installed throughout all levels of Government, you can be sure that no cost has been spared to enable these devices to meet the toughest security requirements.

How much do they cost?

This might sound like a spin, but there are too many factors to consider in a business grade Multifunction Device to just list a price on the website. That’s not fair to you or to us. These devices are highly customisable, and in many cases you might not have even realised that you’re over-capitalising when looking at advertised prices based on “feeds and speeds”.
Our expert Business Development team will be able to listen to your needs, and work with you to come up with the best fit for your business. No obligations at all – contact us today and request a meeting.

What is the Service Agreement?

Our Service Agreement is a two-way agreement between you and Delta that simplifies your on-going running costs, and commits Delta to supplying the toners, drums, and servicing and maintaining your device for anything required that occurs under normal operation. More information will be provided by your Business Development Manager, or on request.